Our whole world is transitioning to information online. Anytime we need a piece of information we can search the internet for answers. Heath care concerns are no exception to this rule. An Accenture study states that 90 percent of patients will go to the internet to get information about their healthcare.
Many health insurance companies are now investing in character animation software to create a virtual benefits advisor. This allows customer to go online and get the information they are looking for, or to choose an enrollment plan. This gives customers access on their schedule, without having to wait on hold for a representative or to navigate a live chat. Online benefits advisors are helping these health insurance companies greatly with customer retention and loyalty.
These virtual health assistant software allows employees to find answers to their questions about health insurance, the enrollment process, and it can ease confusion about the health benefits they are provided. These virtual health assistants also help guide customers through navigating the websites, and provide an easy purchasing experience.
As a health care provider, you would be remiss to pass up this online customer engagement. Approximately 80 percent of people who responded to a survey agreed that a virtual benefits advisor could help them in higher quality healthcare, and making changes to bad habits. Having these instant web self service solutions keeps customer attention and business. Forrester claims that around 57 percent of 4,653 Americans will opt out of an online purchase quickly if they are not getting the information they want. It is a great idea for your benefits company to consider investing in customer engagement solutions to prevent this loss.
Make your life, and the life of your customers more convenient with a virtual health advisor. You are bound to see an increase in customer numbers and satisfaction ratings. If you fall behind in the technology age, you are destined to fall behind in business, so start researching benefits advisor software immediately. The return on your investment will make everyone smile. For more information, read this website: www.codebaby.com